Mystery Guest Solutions

As the only premium level Mystery Guest solutions consultancy in New Zealand, Aspiring Hospitality Consulting helps you to identify areas of excellence as well as detailed areas for improvement for your lodge, resort or hotel.

Our 30 point AHC Service Quality Assessment© gives high quality and up to date feedback, data and photos that can be assessed on an ongoing basis against previous reporting. Key areas of focus include:

Sense of Arrival – approaching the hotel/resort
First impressions guest service
Food and beverage service
Food and beverage quality
Room facilities and quality
Check in and out experience
Public areas – signage, toilets, disabled facilities, parking
Reservations
Spa services
Laundry
Fitness center
Conference/wedding enquiries
In-room service
Room and resort/hotel cleanliness
Additional services available to guests
Specialist areas you wish to explore (e.g. third party operators and suppliers)

Our Mystery Guest Teams

Our mystery guests are business professionals who have experience as guests at premium level resorts internationally and are experienced dinning at high end restaurants. They are trained to bring a fair, but critical eye in their reporting, and develop our AHC Service Quality Assessment© to give you strong direction for any required improvements.

Tailored Assessments

Are there specific quality requirements or brand standards you are seeking to have assessed? Our reports can be tailored to meet any requirements, ensuring you gain targeted feedback exactly where you require it.

AHC Initial Benchmark Assessment©

The AHC Initial Benchmark Assessment© takes place over an agreed 20 hour period, and is designed to create a service benchmark, any further Mystery Guest assessment can be measured against. Checking in at 2pm, our guests spend the afternoon, evening and following morning at your resort, having dinner and breakfast, while at the same time, competing our 30 page AHC Service Quality Assessment© ready for you to read within 2-3 business days of their visit taking place.

This assessment can also extend to service partners and suppliers, giving you quantitative data and information on organisations that support and leverage off your brand.

Investment

Initial Benchmark Assessment – Our Initial Benchmark Assessment is $1,590(+GST) and can be purchased as a one-off investment, giving you the freedom to decide if the AHC Service Quality Assessment© is a tool that brings your organisation strong value.

Quarterly Assessments - Four quarterly assessments allow you and your senior leadership team the ability to ascertain ongoing regular patterns and areas of concern in your service delivery. Our quarterly AHC Service Quality Assessment© package is priced competitively at $5,790(+GST) - split equally over our four visits.

Further Assessments – Further assessments across different regions, resorts and brands are also available. Please contact us to discuss how we can best meet your needs in these areas.

Reach out to find out more about how we can help you and your team celebrate your areas of excellence, as well as discover improvements in your service quality for your discerning customers.

Contact AHC Business Development Manager Tom O’Neil today on 021 9000 91 to talk further about how Aspiring Hospitality Consulting can help your lodge, resort or hotel lead the way to excellence with our AHC Service Quality Assessment© Mystery Guest Programme.