Professional Consulting Services

Aspiring Hospitality Consulting has a successful background driving strategic leadership and revenue growth, delivering strong international results for luxury brands across China, India, Australia, and New Zealand.

We operate with an innovative mindset and a positive approach to meeting business challenges. With global leadership and branding experience at our core, we have the proven ability to lead and drive positive change in challenging environments. Our services include:

Business Strategy

Driving high performance and innovation through results driven business performance

Developing strategic initiatives and overall strategic direction with the key stakeholders of the business

Implementing strategic plans and projects, that improve business efficiencies, reduce costs and increase revenue.

Business Transformation

Effectively introducing change and process improvements, quickly increasing business efficiencies

Identifying new business opportunities and achieving challenging business goals, as well as delivering a high standard of client service

Inspiring and motivating employees and businesses to lead change and business transformation

Re-organising or restructuring business operations to create greater efficiencies and bottom-line profit

Pre-Opening / Start Up

Driving the successful opening of hospitality operations, from 'zero' to cutting the ribbon

Creating the correct structure, culture and environment for success, as well as critical path development and execution

Leading key aspects of the process including recruitment and selection, key stakeholder relations, compliance and risk management

Customer Centricity / Mystery Guest Program

Creating a genuine ‘guest-centric’ approach that produces strong brand loyalty and quality results

Ensuring the customer is at the forefront of all business decisions and how plans are executed

Delivering highly detailed premium level Mystery Guest Programmes to critique and provide valuable feedback for the customer facing aspects of the operation

Coaching and mentoring the organisation to assess the operation from the customer's perspective

You can find out more about our Mystery Guest Programme here

Organisational Leadership & Coaching

Providing key input into all aspects of hospitality management, including human resources, employee engagement, key multi-site and stakeholder relationships, sales, marketing, infrastructure asset management and governance

Providing inspirational and engaging leadership with a collaborative mind-set

Leading teams to deliver superior results through industry best practice approaches and facilitating quality training, mentoring and coaching

Branding & Marketing

Developing innovative marketing and branding strategic plans to drive business goals

Leading customer experience marketing, ensuring each customer touch point is analysed and aligned with key objectives

Promoting customer engagement as the core focus to deliver superior results

Brand positioning and brand standards analysis and implementation

Designing and analysing menu and wine lists, menu engineering and menu composition

Digital Marketing / Social Media

Providing a comprehensive ‘one stop shop’ covering all marketing needs, including website development, website implementation, website optimisation, SEO & CRO performance optimisation and Google Analytics

Developing innovative marketing strategy, analysis, diagnosis and reporting, including brand positioning, digital strategy and brand strategy

Providing marketing planning including advertising, graphic design, social media, campaign development, customer engagement, content marketing and CRM

Financial & Commercial Acumen

Providing proven commercial and financial acumen to deliver strong business results

Overseeing revenue generation, payroll control, cost monitoring and profitability

Reviewing current business performance along with operational reviews and diagnostics

Putting in place leading infrastructure asset value management practices that promote industry international best practice

Business Communication

Ensuring effective and timely communication across all aspects of the business

Developing strong and trusted relationships with key stakeholders, including government, council, community, supplier and commercial stakeholders

Engaging business collaboration techniques to ensure optimum results for all the businesses key stakeholders

Organisational Culture

Creating a positive team and organisational culture, focusing on continuous improvement and quality management

Encouraging innovation and creativity where employees can be empowered, enriched and thrive

Sharing and implementing proven positive people leadership processes, resulting in healthy collaborative workplace cultures

Human Resources

Developing robust recruitment and selection plans to assist in short-listing and selecting quality candidates

Developing quality performance management practices, ensuring the organisation focuses equal time on their strengths as well as areas for improvement

Creating tools to assist in managing top talent, encouraging a ‘make it happen’ and ‘can do’ attitude amongst employees

Developing and implementing key HR systems including succession planning, rostering, HR strategy, policies and procedures

IT Support & Services

Leading the path to digital transformation with a comprehensive range of leading technology services, including IT management and solutions, strategic business intelligence, daily operations support, network solutions, cyber security, risk analysis and management and device management

Managing Cloud solutions - Google Workspace, Microsoft SharePoint, virtual servers, Migration, back-up and disaster recovery

Assisting in software development, app development, web hosting, domain names and antivirus protection