Professional Consulting Services
Aspiring Hospitality Consulting has a successful background driving strategic leadership and revenue growth, delivering strong international results for luxury brands across China, India, Australia, and New Zealand.
We operate with an innovative mindset and a positive approach to meeting business challenges. With global leadership and branding experience at our core, we have the proven ability to lead and drive positive change in challenging environments. Our services include:
Business Strategy
Driving high performance and innovation through results driven business performance
Developing strategic initiatives and overall strategic direction with the key stakeholders of the business
Implementing strategic plans and projects, that improve business efficiencies, reduce costs and increase revenue.
Business Transformation
Effectively introducing change and process improvements, quickly increasing business efficiencies
Identifying new business opportunities and achieving challenging business goals, as well as delivering a high standard of client service
Inspiring and motivating employees and businesses to lead change and business transformation
Re-organising or restructuring business operations to create greater efficiencies and bottom-line profit
Pre-Opening / Start Up
Driving the successful opening of hospitality operations, from 'zero' to cutting the ribbon
Creating the correct structure, culture and environment for success, as well as critical path development and execution
Leading key aspects of the process including recruitment and selection, key stakeholder relations, compliance and risk management
Customer Centricity / Mystery Guest Program
Creating a genuine ‘guest-centric’ approach that produces strong brand loyalty and quality results
Ensuring the customer is at the forefront of all business decisions and how plans are executed
Delivering highly detailed premium level Mystery Guest Programmes to critique and provide valuable feedback for the customer facing aspects of the operation
Coaching and mentoring the organisation to assess the operation from the customer's perspective
You can find out more about our Mystery Guest Programme here
Organisational Leadership & Coaching
Providing key input into all aspects of hospitality management, including human resources, employee engagement, key multi-site and stakeholder relationships, sales, marketing, infrastructure asset management and governance
Providing inspirational and engaging leadership with a collaborative mind-set
Leading teams to deliver superior results through industry best practice approaches and facilitating quality training, mentoring and coaching
Branding & Marketing
Developing innovative marketing and branding strategic plans to drive business goals
Leading customer experience marketing, ensuring each customer touch point is analysed and aligned with key objectives
Promoting customer engagement as the core focus to deliver superior results
Brand positioning and brand standards analysis and implementation
Designing and analysing menu and wine lists, menu engineering and menu composition
Digital Marketing / Social Media
Providing a comprehensive ‘one stop shop’ covering all marketing needs, including website development, website implementation, website optimisation, SEO & CRO performance optimisation and Google Analytics
Developing innovative marketing strategy, analysis, diagnosis and reporting, including brand positioning, digital strategy and brand strategy
Providing marketing planning including advertising, graphic design, social media, campaign development, customer engagement, content marketing and CRM
Financial & Commercial Acumen
Providing proven commercial and financial acumen to deliver strong business results
Overseeing revenue generation, payroll control, cost monitoring and profitability
Reviewing current business performance along with operational reviews and diagnostics
Putting in place leading infrastructure asset value management practices that promote industry international best practice
Business Communication
Ensuring effective and timely communication across all aspects of the business
Developing strong and trusted relationships with key stakeholders, including government, council, community, supplier and commercial stakeholders
Engaging business collaboration techniques to ensure optimum results for all the businesses key stakeholders
Organisational Culture
Creating a positive team and organisational culture, focusing on continuous improvement and quality management
Encouraging innovation and creativity where employees can be empowered, enriched and thrive
Sharing and implementing proven positive people leadership processes, resulting in healthy collaborative workplace cultures
Human Resources
Developing robust recruitment and selection plans to assist in short-listing and selecting quality candidates
Developing quality performance management practices, ensuring the organisation focuses equal time on their strengths as well as areas for improvement
Creating tools to assist in managing top talent, encouraging a ‘make it happen’ and ‘can do’ attitude amongst employees
Developing and implementing key HR systems including succession planning, rostering, HR strategy, policies and procedures
IT Support & Services
Leading the path to digital transformation with a comprehensive range of leading technology services, including IT management and solutions, strategic business intelligence, daily operations support, network solutions, cyber security, risk analysis and management and device management
Managing Cloud solutions - Google Workspace, Microsoft SharePoint, virtual servers, Migration, back-up and disaster recovery
Assisting in software development, app development, web hosting, domain names and antivirus protection
